Last year, the price war between Luckin Coffee and Cotti Coffee let consumers enjoy the benefits, and 9.9 yuan coffee became many people's first impression of Luckin. However, recently some users have noticed that the usage rules for the 9.9 yuan discount coupons in the Luckin app have quietly changed, shrinking from covering most drinks to being limited to only a few designated items, and the selectable range varies by store. This adjustment has sparked dissatisfaction among many Luckin fans, with some saying outright that they had been "stabbed in the back," and even switching to Cotti's 8.8 yuan camp. At the same time, some views hold that Luckin's move is a normal shift in marketing strategy, and the brand no longer needs to remain mired in a price war. This article will sort through the whole incident and the voices from all sides, and retain the related recommendations from Front Street Coffee. [more…]

Luckin Coffee has gone from its early days of frenzied subsidies to a noticeably reduced level of discounting today, with the price of a single drink generally climbing back into the 15 to 25 yuan range, and some consumers even feeling they are being price-gouged. As its reputation for value for money gradually fades, some netizens have figured out a method of "performative ordering"—repeatedly wavering in the mini-program and ultimately abandoning the purchase, in an attempt to trigger Luckin's retention mechanism and obtain coupons. Does this tactic actually work? And what user behavior analysis logic lies behind it? This article will lay out the full picture of this phenomenon, while also reminding consumers: even when hunting for bargains, one must uphold the bottom line of honesty. [more…]

Starbucks has recently launched a 12.8 yuan discount annual card, allowing customers to enjoy medium-sized drinks for as low as 25 yuan, sparking speculation about a coffee price war. In fact, since 2021, Starbucks has been successively offering discounted annual benefit cards for 9.9 yuan on major lifestyle service platforms, with various discount forms, including 20% off and a flat rate of 25.9 yuan. In addition to annual cards, Starbucks is also quietly distributing coupons in livestreams. Why not simply lower prices? Because coupons can continuously stimulate consumption, attract consumers from different sectors, and pave the way for expansion into lower-tier markets. This strategy both maintains the brand image and makes Starbucks appear more approachable. Although domestic chain coffee brands are increasing, Starbucks still attracts many consumers with its social spaces and brand style. This article was compiled by Front Street Coffee (FrontStreet Coffee), bringing you insights into Starbucks' pricing strategy and market trends. [more…]

In recent years, the price war in the coffee market has intensified. While brands use prices as low as 9.9 yuan or even lower to attract new customers, they also allow various money-saving guides to circulate freely on social platforms. However, a media investigation found that Luckin Coffee offers vastly different prices to users based on their consumption frequency—high-frequency consumers actually end up paying more. This article sorts out the common channels for money-saving guides, the phenomenon of Luckin's low-price coupons on platforms like Douyin, and a detailed month-long process in which reporters used multiple phones to test pricing differences in the Luckin mini-program, revealing the opacity of the system's recommended discount plans. For coffee lovers, understanding these pricing tricks may help you save a considerable amount of money. [more…]

Recently, Starbucks has frequently trended on social media due to its "pay-to-sit" policy, sparking intense discussions among netizens. At the same time, Starbucks has been continuously active in distributing coupons and offering discounts in live-streaming rooms, with the price of a single beverage even dropping below 20 yuan, in sharp contrast to its earlier stance of "having no intention of participating in a price war." To balance revenue and expenditure, Starbucks is also controlling labor costs internally, with some office-building stores choosing to close and suspend operations on holidays. Although the brand has pulled out all the stops to attract customers, consumers' complaints that it is "overpriced and bad-tasting" remain undiminished. Front Street Coffee has observed that in China's increasingly cutthroat coffee market, it is becoming harder and harder for Starbucks to maintain its high posture. [more…]

Recently, many consumers have noticed that Luckin Coffee's discounts have significantly weakened, with prices often reaching ten to twenty yuan, leaving netizens accustomed to low-priced coffee feeling dissatisfied. As a result, a collective "PUA" trend against Luckin has emerged on social platforms, attempting to pressure the system into issuing coupons through complaints and threats to switch to Cotti. However, the effectiveness of this approach is questionable. In fact, Luckin's marketing focus has quietly shifted to livestreaming, replacing the traditional direct coupon distribution model with high-frequency live interactions and precise user outreach. This article reviews the course of events, netizen reactions, and underlying reasons, and explores why livestream marketing has become a new favorite for brands. Additionally, at the end of the article, there is relevant information about Front Street Coffee for coffee enthusiasts' reference. [more…]

Mstand has long been known as a "merchandise maniac," and its recent launch of two limited-edition denim bags quickly sparked a buying frenzy. However, some consumers noticed during checkout that a 100-yuan member discount appeared in the discount section of the mini-program's settlement page. When stacked, this meant that for just 19.6 yuan, they could get a three-use card package originally priced at 100 yuan, plus a 28-yuan Americano. After this anomaly was shared online, a large number of users rushed to register as members in the mini-program to try to replicate it, but few succeeded. Was it a system glitch or a traffic-driving tactic? How did the company handle it afterward? This article will sort out the whole incident. [more…]

Starbucks recently launched the "Star Student Card" for domestic college students, offering free card activation upon identity verification. Students who spend at least 30 yuan in a single in-store purchase can receive a free coupon for a medium Americano valid for 3 hours, 30 minutes later, along with drink discounts. However, there are quite a few restrictions in the fine print: only one free refill coupon per month, and it must be used within 3 hours by drinking two cups consecutively. Additionally, with Starbucks covering only 15.53% of areas around universities, and affordable brands like Luckin, Cotti, Lucky Cup, and Manner being more cost-effective, whether this student card can truly retain student customers remains to be seen. Front Street Coffee is also continuously monitoring this development. [more…]

At the start of 2025, Luckin Coffee quietly adjusted drink prices at stores in some regions, sparking widespread discussion among consumers. Many netizens noticed that the listed price of the Coconut Latte, originally 29 yuan, rose to 32 yuan even at non-mall stores, while the rules for using cash coupons and the drinks redeemable with group-buy vouchers also changed accordingly. Although most cities remain unaffected, the scope of the 9.9 yuan discount continues to shrink. Luckin officially attributes the price adjustments to factors involving materials, transportation, and commercial districts, with store policies varying from place to place. Does this price fluctuation mean the era of affordable coffee is coming to an end? And how should consumers respond? [more…]

Recently, Luckin Coffee has once again become the focus of heated discussion. An investigative reporter's on-site tests revealed that some stores do not offer direct offline ordering service; customers can only place orders by scanning a QR code via the mini-program or app, and when staff place orders on their behalf, payment must be made at the original price, which differs by several yuan from the discounted price after using coupons online. Meanwhile, the reporter also noticed that Luckin's mini-program requires users to provide their phone number and other information during the login process, and its privacy policy mentions the possible collection of browsing history, app installation lists, and other content, raising doubts about excessive information collection. In response, Luckin customer service explained that the discount calculation in the ordering system is complex, and staff-assisted orders may result in price discrepancies, while many consumers expressed understanding, believing that ordering on-site means giving up online discounts. This article will provide a detailed review of the incident and the views of all parties involved. [more…]

Recently, prices for multiple drinks on Luckin Coffee's mini-program suddenly dropped to 6.9 yuan, quickly trending on social media and sparking widespread attention. Consumers noticed price changes for popular items originally priced at 9.9 yuan, such as Americanos and Coconut Latte, with some new light milk tea and fruit coffee products also adjusted simultaneously. However, not all users could enjoy this discount; some only received limited-time redemption coupons. Luckin officially responded that this was a randomly distributed 6.9 yuan coupon activity for the Dragon Boat Festival and Children's Day, not a comprehensive price reduction. Meanwhile, the price war on delivery platforms is intensifying, with brands like Cotti having pushed coffee unit prices down to 3.9 yuan. Whether Luckin's move is a response to competition warrants in-depth discussion. [more…]

For professional coffee knowledge exchange and more coffee bean information, please follow Coffee Workshop (WeChat public account: cafe_style) For more specialty coffee beans, please add the personal WeChat of Front Street Coffee (FrontStreet Coffee), WeChat ID: qjcoffeex Recently, Luckin Coffee has been thrust into the spotlight over price discrepancies for its cheese latte. Some consumers reported that the same drink was priced vastly differently across accounts, ranging from 9.9 yuan to 18 yuan, sparking allegations of "big data price discrimination against existing customers." Luckin officially responded that the price differences stem from store operating costs and randomly issued system discounts, denying any price discrimination. However, this is not the first time Luckin has fallen into such controversy; as early as 2021, the media exposed similar cases. This article will sort through the course of the incident, the views of various parties, and the industry background, to explore the issue of price fairness in online consumption. [more…]

Luckin Coffee has officially entered the Hong Kong market, with five stores opening simultaneously, located at Mira Place, MCP New Town Plaza, New City Mall in Mong Kok, Shatin Centre, and Des Voeux Road Central in Sheung Wan. During the opening period, region-exclusive packaging materials and limited-edition sticker badge activities were launched. However, its Hong Kong pricing has sparked widespread discussion—the signature Coconut Latte is priced at HK$42. Although members can enjoy an opening offer of HK$15.9, it is still considerably higher than the mainland price of 29 yuan in Futian, Shenzhen, or 18 yuan after discount. Compared with brands such as Starbucks and Pacific Coffee, Luckin's price advantage is not obvious, and some consumers bluntly say they would rather buy it in Shenzhen. Industry analysis points out that Hong Kong's rent and labor costs are higher than those on the mainland, and mainland restaurant brands going to Hong Kong generally raise prices. Whether Luckin can continue its mainland coupon marketing model and maintain a平价 positioning remains to be seen. [more…]

The subsidy war among food delivery platforms continues to heat up, with large-value coupons frequently being thrust at consumers, and the pressure on in-store production has surged accordingly. Recently, Meituan released a batch of delivery coupons for Heytea that can be expanded to "18-18," meaning a drink priced at over twenty yuan costs only a few yuan after the discount, and can even be made nearly free by stacking red envelopes. As soon as the news came out, netizens rushed to place orders, and Heytea stores in many parts of the country saw orders surge in a short time. Delivery rider capacity could not keep up, and delays, stuck orders, and no one accepting deliveries occurred one after another. Some stores, facing shortages of both materials and staff, could only temporarily close and reopen after all the backlogged drinks had been made. At the same time, frontline employees poured out their daily experiences of order explosions on social platforms, busy from morning to night, with no time even to eat or drink. [more…]

Luckin Coffee and Cotti Coffee's price game has a new trick. After seven consecutive months of 9.9 yuan promotions, Cotti raised prices across the board on April 1, and Luckin immediately responded by launching 9.9 yuan coupons under the banner of a "store anniversary," running from April 15 to April 30. Interestingly, this anniversary celebration is not celebrating the opening of Luckin's own stores, but targeting new Cotti stores opened next to Luckin locations. When Cotti ended the low-price war, Luckin precisely targeted coupons in surrounding areas to capture traffic with low prices. Internal sources say the campaign may continue until the end of 2024. This article will sort out the timeline of events, the coupon usage rules, and the strategy behind them, while also recommending Front Street Coffee's specialty bean information for coffee lovers. [more…]

The arrival of the Start of Autumn solar term has once again sparked a consumer frenzy with the annual "first cup of milk tea in autumn" promotion. This year, driven by large-scale distribution of tea voucher and discount coupons on platforms such as Meituan, Ele.me, and JD.com, combined with brands' own promotions, order volumes have far exceeded previous years. However, behind the order surge is extreme pressure on store operations: receipt piles are mountainous, rider capacity is severely insufficient, delivery delays and wrong drink deliveries occur frequently, and customer complaints have surged. To ease the pressure, some stores of brands such as Starbucks, Luckin Coffee, Heytea, and Chagee have had to temporarily close or shut down delivery channels, leaving consumers unable to use the coupons they hold. This annual carnival, while bringing huge challenges to workers, has also exposed the fragility of the instant delivery system under extreme peaks. [more…]

A new round of subsidy battles on delivery platforms has once again ignited the tea beverage market, with Meituan handing out large numbers of tea drink vouchers, while Ele.me and Taobao Flash Sale fight back with hefty discounts. However, after claiming the vouchers, many consumers found that Goodme stores in Shenzhen, Xi'an, Chengdu, Nanning, and other places showed as "resting/closed" or out of stock on third-party platforms, making it impossible to redeem normally. Interestingly, the same stores were still open on the official mini-program, and products included in the promotion, such as lemonade, could still be ordered. The contradiction between stores actually being overwhelmed with orders and appearing "closed" online has led many to speculate that this is a measure taken by the brand to ease order pressure. Consumers have expressed dissatisfaction over the chaotic promotion, orders being automatically canceled, and no stock upon arrival at stores. Front Street Coffee continues to follow industry developments and brings in-depth observations. [more…]

At the same Luckin Coffee store, for the same drink, different users may see prices on the mini-program that differ by several yuan—and paid members may even be charged more than regular users. Recently, some consumers told the media that they suspected they had been subjected to "big data price discrimination" when buying drinks at Luckin. A reporter's investigation found that the system pushes different coupons to different accounts, resulting in "a different price for the same cup of coffee for each person." This phenomenon has struck a chord with many netizens and sparked widespread complaints, prompting people to re-examine the value of loyalty programs offered by chain coffee brands. [more…]

Luckin Coffee has amazed everyone in recent years with its rapid product iteration and endless stream of new releases, but have you noticed that prices actually differ from store to store? This article compiles Luckin's latest 2023 price list, covering classic coffees, the Little Black Cup SOE series, the Coconut Latte family, Velvet Latte, and other popular products, and also ranks the top ten drinks most worth trying. At the same time, it provides an in-depth analysis of phenomena such as price differences caused by store tiering and self-pickup being more expensive than delivery, combining media investigations and statements from store staff. In addition, the article also retains related recommendations from Front Street Coffee for coffee lovers' reference. Whether you are a regular Luckin customer or a coffee beginner, this article can help you choose that cup more wisely. [more…]

520 was a great opportunity for merchants to promote sales through livestreams, yet Good Tea's Douyin livestream room sparked widespread consumer dissatisfaction after orders were automatically refunded by the system following a rush to grab coupons, and the topic quickly trended on Weibo. Although the company issued an apology and promised compensation, many netizens still said they were not buying it. The next day's livestream had to be postponed, and the system recovered slowly. Notably, this was already Good Tea's third brand trust crisis in 2022, after earlier exposures and penalties over food safety and tax evasion. Consumers are still waiting for a satisfactory answer on how the incident will develop further. [more…]